Exchange
Exchange
- 1.We are responsible for what we sell on sharpex.com & offers a simple and easy 10 day exchange policy. You can conveniently exchange any item within 10 days from the date of delivery.
- 2.Please do not accept any order if seal is broken/unsealed at the time of delivery.
- 3.All exchange items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
- 4.Once the Exchange Request has been placed, the customer will have to share the reason for exchange and the photographs of the products to be exchange. Once we receive & verify the details, our team will then approve the exchange request and arrange for a pick-up.
- 5.Once we receive the exchange products, a quality check will be performed on the items by our quality team. This is subject to the exchange having met the requirements mentioned earlier.
- 6.A notification with the status of the exchange will be sent to the customer within 48-72 working hours from the date of receiving the items.
- 7.In case of orders where reverse pick-up may not apply, customers will have to self-ship the items.
- 8.Please make sure that the items to be exchanged are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
The Exchange Process
Online Exchange:You can exchange an item online at sharpex.com by following the below steps.
For Registered Users:- Log in to the 'My Account' section at sharpex.com.
- Choose the order that needs modification.
- Select the product to return or exchange and fill in the required information.
- To return or exchange an item now, click here.
- Click on Order Return from footer Menu at sharpex.com.
- Choose the order that needs modification.
- Select the product to return or exchange and fill in the required information.
- To return or exchange an item now, click here.
For any other queries, you can speak to our customer care team either by calling on +91-98987 88787 (10:00 am to 6:00 pm IST, Monday-Saturday) or by e-mailing at ecom.operations@sharpex.com
Please have the below information ready before you call customer care or mention the same in the email:
- Order Number / Registered E-Mail Id
- Product Name
- Pick-Up Address
To process a exchange successfully, please re-pack the items to be exchange with all the original packaging & tags that they were shipped with. Mention the order details & complete shipping address on the packet as stated below –
- Order Number, Product Name & Return Reference Number
- Shipping Address:
- Sharpex Engineering Works
- Plot No. 1-5, G. I. D. C. Odhav, Ahmedabad – 382415 Gujarat – India.
This Exchange Policy applies to all items purchased directly from sharpex.com. The policy is subject to change. Hence, please visit our website www.sharpex.com for the latest policy.